AND PERFORMANCE MANAGEMENT ISSUES
What is the duration of the contracts for the Forum
Support Organisations (FSOs)?
Forum Support Organisations contracts are valid until
December 31 2006. We have now started a closed tender
process in which current FSOs can apply to provide support
services to all Forums from 1st January 2007 until the
abolition of the Forums.
How will the contracts be performance managed and what
are the standards?
A Forum Support Organisation will be responsible to
the relevant regional centre for meeting the terms and
conditions of its contract among which is included the
requirement to participate in a performance management
process. Objectives set under this process will ensure
FSO's meet the local patient and public involvement
agenda rather than the agenda of any special interest
What happens if an organisation does not measure up
to the standards?
Contracts will be managed by the Commission's appropriate
regional centre who will discuss issues in the context
of a performance management process. Termination procedures
will be covered in the terms and conditions of the contract.
The Commission works closely with FSOs to ensure
that services are delivered to a high standard. Where
this is not the case the Commission reserves the right
to terminate contracts early and secure an alternative
What are the strategies CPPIH will use for meeting the
training needs of the PPI Forum members?
CPPIH will be developing training appropriate to local
needs and will therefore develop programmes with Forum
Support Organisations and Patient and Public Involvement
Forum members appropriate to those local needs.